Report a concern

We are committed to conducting business responsibly, with honesty and integrity and to a high standard. We treat all reports and complaints with the utmost confidentiality and protect all personal data in accordance with our Privacy Notice and applicable data protection laws.

Find all our procedures below.

A complaint is an expression of dissatisfaction and may relate to a multitude of issues, e.g. poor service, low standards or quality, attitude of a staff member, or community disturbance, e.g. noise.

If you have a complaint about how we have been carrying out our activities, where the complaint has not been satisfactorily resolved with your main point of contact in PIDG, you may contact PIDG Compliance using one of the following channels:

• Email: [email protected]
• Use the enquiry form on the Contact Us page.
• Write to: The Private Infrastructure Development Group Ltd, 6 Bevis Marks, London EC3A 7BA.

A concern relates to any actual or suspected malpractice or wrongdoing in relation to PIDG activities including, but not limited to, a breach of the PIDG Code of Conduct, the PIDG Operating Policies, bribery and corruption, fraud, health and safety regulations, or a breach of any other applicable laws, If you wish to raise a concern about malpractice, wrongdoing or a risk, in relation to our activities, which adversely affects the public, PIDG staff or PIDG as group, we encourage you to speak up and raise your concerns.

a. Using our whistleblowing hotline, which is provided by Safecall.

This service is available if you do not wish to liaise directly with PIDG or someone in one of our companies. Safecall is independent of PIDG, enabling concerns to be raised in complete confidence.

Safecall uses skilled and professional call handlers to receive reports and is available 24 hours a day, 365 days a week. Safecall will ensure details of all concerns are forwarded to the PIDG Chief Risk Officer confidentially for investigation.

Safecall can be contacted at any time by:

• On-line at safecall.co.uk/report
• Calling on the numbers provided below.

You may raise matters anonymously if you wish; however, if matters are raised anonymously, proper investigation may be made more difficult or impossible if further information cannot be obtained.

Safecall provides three options of reporting:

• Named: The person raising a concern agrees their identity can be passed by Safecall to PIDG.
• Semi-Anonymous: The person raising a concern agrees to provide their identity to Safecall but not for this to be passed to PIDG. Safecall may contact the person raising a concern using the details provided.
• Anonymous: The person raising a concern does not provide their identity to Safecall or PIDG.

b. Getting in touch with our Chief Risk Officer by:

• email: [email protected]
• Using the enquiry form on the Contact Us page, or
• writing to: PIDG Chief Risk Officer, The Private Infrastructure Development Group Ltd, 6 Bevis Marks, London EC3A 7BA

If PIDG is made aware of a complaint or concern raised through one of the channels above, the matter will be reviewed as soon as practicable to evaluate the course of action. An acknowledgement of receipt of the report will be issued, as appropriate.

Where appropriate, an investigation will be conducted in an independent, fair, confidential and unbiased manner for all parties involved. The outcome of the investigation will be documented within a reasonable timeframe and where appropriate, PIDG shall provide a written response within a reasonable timeframe.